These general terms and conditions apply to all offers, agreements, and deliveries of services or products by:
Plenty BV, operating under the trade name SU—F, Van Maerlantstraat 41 – 401, 2060 Antwerp, Belgium, VAT BE 1002.615.952
hereinafter referred to as “the contractor”, and the client, referred to as “the client”.
1 – Offer, agreement, and acceptance
All quotations and price indications are non-binding unless stated otherwise. An agreement is concluded once the client confirms the quotation in writing or electronically without modification. Quotations remain valid for thirty (30) calendar days unless stated otherwise.
Any deviations or additional agreements are only binding if confirmed in writing by both parties. Email correspondence is considered valid communication.
2 – Execution, cooperation, and responsibilities
The contractor performs all assignments to the best of its knowledge and ability, in accordance with professional standards. The client shall provide all information, materials, feedback, and decisions necessary for proper execution in a timely manner.
Delays or additional work resulting from incomplete, late, or incorrect input may lead to an extension of the timeline and/or additional costs. The contractor may internally allocate work or engage qualified third parties, while remaining responsible for overall project coordination.
External costs — such as printing, photography, videography, development, hosting, licenses, or third-party production — are not included unless explicitly stated. These costs will be estimated in advance and require written approval by the client.
3 – Timeline and delivery
All timelines and delivery dates are indicative and depend on timely cooperation from the client. Exceeding a deadline does not entitle the client to compensation, cancellation, or price reduction, unless explicitly agreed in writing.
4 – Invoicing and payment
Invoices are issued according to the payment schedule outlined in the agreement and must be paid within the stated term.
All payments are to be made net of any withholding taxes, bank charges, or transaction fees, which are the responsibility of the client. In case of late payment, a default interest of 10% per year and a fixed compensation of 10% of the outstanding amount (minimum €50) will apply automatically and without prior notice.
If the client fails to meet payment obligations, the contractor may suspend ongoing work or terminate the agreement with immediate effect, in which case the client loses the right to use any delivered work.
5 – Intellectual property
All intellectual property rights, including copyrights, design rights, and database rights, related to all concepts, designs, strategies, texts, code, and other work remain the exclusive property of the contractor until full payment has been received.
Upon full payment, the client receives an exclusive right to use the final approved deliverables within the agreed scope and context. All preliminary materials, drafts, concepts, and rejected proposals remain the property of the contractor and may not be used, reproduced, or shared.
The client may not modify, reproduce, or reuse the work outside the agreed context without prior written consent. The contractor retains the right to reuse non-confidential knowledge, tools, and methodologies developed during the project.
Any licensing costs for fonts, images, software, or other third-party assets are not included unless explicitly stated and may be invoiced separately.
6 – Cancellation & suspension
If the client cancels a confirmed project, the client is required to pay for all work performed up to that point, as well as a fixed compensation equal to 30% of the total agreed project amount.
If the project is paused for more than thirty (30) days due to the client, a reactivation fee of €500 may be charged upon resumption. Deposits are non-refundable once work has commenced.
7 – Liability
The contractor operates under a best-efforts obligation and provides services with professional care.
The contractor is not liable for unrealised results, indirect or consequential damages, or damages resulting from incorrect or incomplete information provided by the client, third-party errors, technical issues, or force majeure.
In all cases, total liability is limited to the amount effectively paid by the client for the relevant project or phase.
The client is solely responsible for the rights to all materials provided and indemnifies the contractor against any third-party claims.
8 – Confidentiality
Both parties agree to treat all confidential information exchanged during the collabo-ration as strictly confidential and not disclose it to third parties, unless required by law or with prior written consent. This obligation remains in effect after completion or termination of the agreement.
9 – Force majeure
In the event of force majeure — including but not limited to illness, technical failures, pandemics, or circumstances beyond the contractor’s control — obligations may be suspended without liability.
If such circumstances persist for more than sixty (60) days, either party may terminate the agreement in writing without compensation.
10 – Complaints
Any complaints regarding delivered services or invoices must be submitted in writing within eight (8) calendar days of delivery or invoice date. In the absence of a timely written complaint, the work and invoices are considered accepted. Submitting a complaint does not suspend payment obligations.
11 – Governing law and disputes
All agreements are governed exclusively by Belgian law. Parties agree to first seek an amicable resolution through dialogue or mediation. If no resolution is reached, disputes fall under the exclusive jurisdiction of the courts of Antwerp.
12 – References and attribution
The client grants the contractor permission to present completed work as part of its portfolio, presentations, publications, and digital channels, provided that confidential information is protected.
The contractor may include a discreet credit or link in digital projects, unless agreed otherwise.